Refund and Exchange Policy

Custom-Made With Care, Created Just for You.

At SameVibes, every customized product is made specifically for you. Because each order is personalized and produced on demand, we are unable to accept returns or offer refunds for change-of-mind purchases.

We encourage customers to carefully review all personalization details before completing their order.

Customized Products

All personalized, customized, made-to-order, and print-on-demand products are final sale and cannot be returned, exchanged, or refunded once production has begun.

This includes, but is not limited to:

  • Personalized names, dates, or messages
  • Custom designs or artwork
  • Made-to-order products
  • Products created based on customer-provided information

Please double-check all spelling, dates, colors, sizes, and customization details before submitting your order.

Order Changes & Cancellations

Before Production Begins

If you need to modify or cancel your order, please contact us as soon as possible at cs@42oent.com.

We will do our best to accommodate your request if production has not yet started.

After Production Begins

Once an order has entered production, it cannot be canceled, modified, returned, or refunded because it is being created specifically for you.

Damaged, Defective, or Incorrect Items

Your satisfaction is important to us. If your order arrives damaged, defective, or significantly different from what you ordered, we will gladly make it right.

Please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

After review, we may offer:

  • A replacement item
  • A corrected remake
  • A full or partial refund, when appropriate

Incorrect Information Provided by Customer

SameVibes is not responsible for errors in personalization details submitted by the customer, including:

  • Misspelled names or text
  • Incorrect dates
  • Wrong product selections
  • Incorrect shipping addresses

Please carefully review all information before placing your order.

Orders produced according to the information provided at checkout are not eligible for refunds or replacements.

Lost Packages

If your package is lost during transit, please contact us and we will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Need Assistance?

If you have any questions regarding your order, our support team is here to help.

Email: cs@42oent.com.

Thank you for choosing SameVibes. Every item is made with care, personalized with purpose, and created especially for you. ✨