Return & Refund Policy
How Do I Change or Cancel My Order?
If you need to modify or cancel your order, please contact us as soon as possible at cs@42oent.com. Provide your order number and the modifications you would like to make. We will confirm once the modification has been processed.
⚠ Note: Orders that have already been fulfilled cannot be modified or canceled.
A management, processing, and transaction fee (20% of your total order value) will be applied for cancellations.
To check the status of your order, please contact our Customer Support team at cs@42oent.com.
Return & Refund
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
✅ The item must be unused and in the same condition as received.
✅ It must be in the original packaging.
✅ A receipt or proof of purchase is required.
📩 To initiate a return, email us at cs@42oent.com with the subject: "Return 42oent Items" and attach your proof of purchase along with a photo of the package.
🚚 Return Address: [Your Return Address]
Customers are responsible for return shipping costs.
⛔ Non-returnable items: Opened or used products cannot be returned due to hygiene and safety reasons.
Requirements for a Refund
✔ The item(s) must be unopened and in original condition.
✔ It must be returned with all original packaging, accessories, and paperwork.
✔ Returns must be sent using an insured and trackable shipping method.
✔ Items must be postmarked within 30 days from the delivery date.
💰 Refund Process
- Shipping and handling costs are non-refundable.
- Refunds will be issued to the original payment method (including gift cards).
- If you used a gift card, we cannot refund to another form of payment.
⚠ Important: Before returning a product, we strongly recommend contacting our support team to check your return eligibility. If an item is returned without approval and does not meet our criteria, a refund will not be issued, and we will notify you via email.
🚫 No Refunds or Exchanges on Discounted Items
- We do NOT offer refunds or exchanges on items purchased during a sale or special promotion.
- This includes but is not limited to Buy 1 Get 1 Free, discount codes greater than 10%, or Free Shipping promotions.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company (it may take some time to process).
- Contact your bank (processing times may delay refunds).
- If you still haven't received your refund, contact us at cs@42oent.com.
Exchanges
If you receive a defective or damaged item, email us at cs@42oent.com with:
✅ Your order number
✅ A photo or video of the defective/damaged product
✅ Your complete delivery address
✅ Your contact phone number
🎉 Our Promise:
✔ 100% Refund if the issue is on our end.
✔ A replacement will be shipped for free within 1-5 business days.
What If I Received a Defective/Incorrect/Damaged Item?
If you received the wrong product or a faulty unit, contact us at cs@42oent.com.
Please provide:
- Your order number
- A video or photo of the issue (if applicable)
- Your full delivery address
- Your contact number
In some cases, a photo or video may be required for verification before issuing a refund or replacement.
📩 For any questions, contact us at cs@42oent.com. We’re happy to help! 😊